FAQs

We recommend storing it in a cool and dry location with temperatures of 14-18 °C (57-64 °F) with a humidity lower than 40%. Keep out of the fridge as they are typically high in humidity. A cool dry basement or pantry works nicely. Chocolate is best eaten at room temperature.

Our products do not contain any preservatives but if stored properly will typically last up to 6 months.

We source our beans from only the finest importers and through our network of specialists.

Our micro batch chocolate is made with fair-trade certified beans.

Shipping costs include handling, packaging and delivery are calculated based on the distance, number of items ordered and the weather conditions during warmer months.

There are many factors that influence exact delivery dates but we strive to deliver most orders within 2-3 business days.

If you wish to purchase chocolates for In-Store Pickup, please add your order to the cart and indicate ‘In-Store Pickup Delivery’ during shipping methods stage.

For items that are likely to melt, we use ice packs and insulated shipping boxes during warmer months.

Hours and winter openings vary by location.

Ice Cream is always served while open.

Due to potential risks of cross-contamination, we cannot certify that our products haven’t come into contact with peanuts or nuts.

Some of our products do not contain any gluten. Please note, however, that our products are not officially certified "gluten-free" as there may be a risk of cross-contamination.

We always strive to offer our customers products and options that reflect their food or ethical choices as well as their allergies. Unfortunately, cross-contamination is always possible, as we cannot guarantee there will not be exposure to certain allergens such as peanuts, tree nuts, milk, soybeans, wheat, barley, eggs and sulphites.

In accordance with Government and Public Health guidance, our retail location is open with restrictions to ensure a safe and enjoyable experience for all. Strict standards and guidelines have been put in place to minimize contact and ensure social distancing.